- 0:00–0:06
Sign the plan first • Support replies • One task, one team • Decision rules agreed
The Support replies badge stays fixed in its lane through the whole film. A one-page plan slides in beside it and its two lines appear in order, One task, one team and then Decision rules agreed; the plan is signed and its outline lights before any build work starts. The plan holds no figures.
- 0:06–0:12
Measure the baseline • Support replies • Baseline • Pilot • Same method • Similar tasks • Other changes noted
The Support replies badge stays fixed. Two lanes from the fair-baseline figure enter, Baseline and Pilot, each a row of four identical blank task cards. A cyan bracket is drawn from the Baseline lane to the Pilot lane and labelled Same method; the trace then drops to the notebook labelled Other changes noted, which lights. Both card rows are outlined together as Similar tasks. No difference between the lanes is shown.
- 0:12–0:18
Log every draft • Support replies • Accepted • Edited • Rejected
The Support replies badge stays fixed. Three open trays labelled Accepted, Edited and Rejected wait at the ends of a route from the badge lane. Blank draft markers leave the lane one at a time, follow the route and drop into each tray, and each label lights as its draft arrives. There is no counter and the trays stay uncounted.
- 0:18–0:24
Count review as cost • Support replies • Recurring costs • Review time • Rejected attempts
The Support replies badge stays fixed. The Recurring costs container from the full-cost figure enters with its three equal blocks. A cyan outline marks the Review time block inside it and a Review time plate points to it; then a Rejected attempts panel slides up and points into the same container. No amounts are shown.
- 0:24–0:30
Apply the agreed rules • Support replies • Scale, adjust or stop • Decision pending
The Support replies badge stays fixed. A route leaves the badge lane and stops short of a three-way fork. All three branches stay unlit and end in empty slots under the label Scale, adjust or stop, and a dashed plate reads Decision pending. No decision is reached.
An illustrative support-replies pilot sets its plan and baseline, logs every draft, counts review as cost and waits on its decision rules; no return is shown.
Read the article: Internal AI Copilot ROI: How to Measure a Pilot Before You Scale