Follow an enquiry before choosing a channel Silent video. [0–6] Choose a test channel • Define one service and area • Google Search • Meta Ads • Example test Search and Meta are alternative test sources, not guaranteed results. [6–12] Test the contact route • Send a labelled test enquiry • Test enquiry • Receiving team • Enquiry A test enquiry moves to the receiving team; confirm delivery before spending. [12–18] Review the actual need • Keep unsuitable requests separate • Sales review • In scope • Outside scope • Need Sales review routes a sample enquiry to suitable or outside scope; no measured result is shown. [18–24] Count the enquiry once • Match reports to one record • Google report • Meta report • One CRM record • Entry Two channel report entries converge to one business record for the same hypothetical enquiry. [24–30] Review before expanding • Record the next decision • Reviewed record • Continue / Change / Stop • Evidence A reviewed record reaches a decision gate: continue, change or stop according to the evidence.