One enquiry, one approval
Silent video.

[0–6]
Start with one enquiry • Keep the original request beside the working record. • Enquiry • Pending record • Copy of enquiry
One website enquiry enters a pending work record; nothing is sent.

[6–12]
Prepare a reply for review • Suggest an owner and draft; keep both marked as proposals. • Review all three together • Original enquiry • Suggested owner • Draft reply
The enquiry splits into suggested owner and draft, then reunites with its source in a review packet.

[12–18]
A person decides • Show the proposed action and its source together. • Original + draft • Person approves • Allowed next step • Approved decision • If approved
A person opens the action gate only after reviewing the original and draft. This illustrative branch requires an explicit human approval.

[18–24]
Waiting is not approval • Remind the owner, then escalate; keep the action pending. • If unanswered: still pending • Named owner • Escalation owner • Reminder
An unanswered decision moves a notification to a backup owner while the outgoing gate remains closed. This is the alternative unanswered branch, which never becomes automatic approval.

[24–30]
Record the approved result • Write back the decision and log what changed. • Approved result • CRM record • Decision + history • After approval
An approved decision moves into the CRM record with the original request and decision history. This occurs only after a person approves, never as a result of waiting or escalation.